Insight translation app available across North West Ambulance Services.

North West Ambulance Service Trust have been trialing a translation service app called Insight app following an extensive review of translation services at the trust and have now successfully rolled out the app across both their Paramedic Emergency Service (PES) and Patient Transport Service (PTS).
Images of North West Ambulance Service staff.

Insight app allows for staff to communicate better with patients by allowing both PES and PTS crews to speak with patients who do not speak English, with audio interpreting available in various languages and video interpreting for basic sign language interpretation support.

The app is available for staff to access on their iPads which allows them to easily access this service when necessary.

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