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Annual Report 2024 - 2025

We’re proud to publish our latest annual report for 2024/2025, capturing a year of listening, learning, and acting on your feedback.

Read our 2024 - 2025 Annual Report

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Online Directory

Are you looking for information on independent support organisations to help find support that's right for you?

Check out our online A-Z directory

Online Directory

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Champions for users of health & social care services.

We are here to make sure that those running services, and the government, put your views at the heart of care.

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Share your views to make a difference

Share your views online, or contact us via email or phone. The more people share their ideas, experiences and concerns about health and social care services, the more those services can understand what works and what doesn't.

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News and views

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An Open Letter to the Secretary of State for Health and Social Care

23 July 2025

News

Doctor strike picket. People hold signs about Doctors pay.

Public urged to use NHS 111 ahead of doctor strikes.

People across Cheshire and Merseyside are being urged to use NHS 111 for all non-emergency healthcare needs…

22 July 2025

News

'Sarcoma Awareness Month'

Sarcoma Awareness Month 2025.

Sarcoma Awareness runs in July, to raise awareness of sarcoma and the importance of early diagnosis. The 2025…

21 July 2025

News

"Many, many thanks for your help... Your work is invaluable so please keep it up and thank you again."

A member of the public who contacted our information and signposting service

Latest reports and publication

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GP Access - The view from Halton - June 2025

24 July 2025

Between October 2024 and March 2025, Healthwatch Halton asked people…

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The views of Cheshire and Merseyside Residents on GP Access - June 2025

24 July 2025

A new report from the nine local Healthwatch across Cheshire and…

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Advice and information

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What choices do you have at your GP practice?

We've published new research showing that there are significant gaps between the choices patients want when booking a GP appointment and the…

17 July 2025

Halton Family Hubs: Support for You and Your Family

Halton Family Hubs are friendly, accessible places where families can get face-to-face support and information from a range of services, all in one…

14 July 2025

'Help support guidance.' signpost and people.

What can I do while waiting for an ADHD assessment?

Waiting for an attention deficit hyperactivity disorder (ADHD) assessment can take a long time. What support is available for people while they wait?

9 May 2025

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