Work with us

🌟 Advocacy Manager – Halton Advocacy Hub (ECS)

Location: Halton & Warrington and Merseyside 
Salary: £36,000–£39,000 (FTE, depending on experience & qualifications)
Hours: Full‑time, 37 hours per week
Contract: Permanent
Organisation: Engaging Communities Solutions (ECS) – Healthwatch Warrington & Healthwatch Halton

🧭 About the Role

As Advocacy Manager, you will oversee day‑to‑day delivery of our statutory and non-statutory advocacy services, including the Halton Advocacy Hub and NHS Independent Complaints Advocacy (ICAS) in Warrington.

You’ll lead and support a talented team of advocates, ensure operational excellence, manage referrals and caseloads, and maintain strong partnerships across health, social care, and community sectors.

This is a hands‑on leadership role, combining service management with a reduced personal caseload.

⭐ Why Join ECS?

At ECS, we are committed to supporting individuals to be heard, understood, and involved in decisions about their lives. As a member of our leadership team, you will help shape services that uphold dignity, independence, and choice.

🎁 Benefits:

• Competitive salary and progression opportunities
• 5% employer pension contribution
• 24–30 days annual leave (depending on length of service) + bank holidays
• Flexible working scheme
• Employee Assistance Programme
• Mileage paid at 55p per mile

🛠️ Key Responsibilities

• Leading and supervising a multi‑site team of advocates through 1:1s, appraisals & professional development
• Overseeing referral pathways, triage and allocation of cases
• Ensuring service quality, KPI performance and contract compliance
• Acting as operational safeguarding lead for advocacy
• Building relationships with stakeholders and developing local engagement plans
• Managing accurate case records and leading improvements in CRM and data systems
• Supporting the CEO with contract monitoring, reporting and business development
• Delivering a reduced caseload using instructed & non‑instructed advocacy approaches
• Promoting the Halton Advocacy Hub across statutory, voluntary & community networks

🎯 What We’re Looking For

Essential:

• Qualification in Advocacy (NVQ Level 4 Diploma) – including Units 401, 402 and 403 plus specialist Units 404, 405 and 406 and RPR accreditation – if a candidate does not have all the required units but are willing to achieve this qualification within 12 months they may be considered for the role dependent on experience.
• Strong understanding of advocacy principles and relevant legislation (IMCA, IMHA, DOLS, RPR, Care Act, NHS Complaints)
• At least 1 year’s experience supervising a statutory advocacy service
• Excellent communication, organisational and leadership skills
• Confidence managing risk, delivering supervision, and supporting a dispersed team
• Ability to build relationships across sectors
• Strong IT skills, including case recording
• Full driving licence, access to a vehicle, and ability to travel across Halton & Warrington
• Residence within or close to the contract area

Desirable:

• Advocacy Management Module
• Experience in NHS Complaints Advocacy
• Project management experience
• Experience working with volunteers or in the voluntary sector
• Knowledge of local authority and NHS structures

🔐 Safeguarding Commitment

ECS is committed to safeguarding and promoting the welfare of vulnerable adults and children. All staff and volunteers are expected to share this commitment.

Ready to make a difference?

If you’re passionate about rights‑based advocacy, empowering individuals, and leading high‑quality services, we’d love to hear from you.

Please download copies of the Job Description, Application Form, Safeguarding Statement and Self Declaration  form. Fill in the application form and complete the Self Declaration, then email them back to us with an up to date copy of your CV to recruitment@weareecs.co.uk 

Closing date for applications 23:59 27th July 2026 

Shortlisting 28th July

Interviews  4th August 2026