Healthwatch Halton | October – December 2024
Every month, we go out into the community to hear what local people think about health and care services in Halton. Here's a look at what we did – and the difference your feedback made.
Healthwatch Halton – Listening to you
📊 Outreach and public feedback
- 75 outreach sessions held across Halton, engaging with 1,434 people
- 603 people shared their experiences of health and care services
- 55 public enquiries responded to, including face-to-face, phone, email and social media
- 12 people supported to access emergency NHS dental treatment
- Ongoing support provided for the Cheshire & Merseyside GP Survey, with 173 local responses collected
💬 What we heard
- Access to primary care and hospital services were the most common themes
- Patients raised concerns about confusing signage and unclear letters at Whiston Hospital
- Feedback led to improved signage and simplified appointment letters to help patients find their way
- A local patient with autism was supported with reasonable adjustments at multiple hospital trusts
📣 Communications and engagement
- 4 e-bulletins sent to 560 subscribers
- Website received 9,238 visitors viewing over 12,600 pages
- 36 news stories and 15 advice articles published, including:
📱 Social media
- Total followers reached 4,950 across all our platforms
- Opened new accounts on Threads and Bluesky to widen reach
🙋 Volunteers
- Volunteers contributed over 80 hours to PLACE assessments at local NHS sites including:
- Whiston Hospital, Warrington & Halton Hospitals, Brooker Centre, Widnes UTC and Merseycare locations
📝 Reports published this quarter
- Pharmacy First – A view from Halton
- Whiston & St Helens Hospitals Listening Events
- Warrington & Halton Hospitals Listening Events
or ask a question: enquiries@healthwatchhalton.co.uk