Halton Hospital Listening Events report - July 2025

💬 What people told us

Most people shared very positive experiences.

• 92% rated their care as “Excellent” or “Good.”
• Staff were described as kind, caring, professional, and helpful.
• People said the hospital was clean, efficient, and easy to get around.
• Many appreciated the smaller, local feel compared with larger sites.

⚙️ What could be improved

While most comments were positive, some practical issues came up repeatedly:

• Parking – limited spaces and difficult-to-use payment machines
• Waiting times – occasional delays at appointments
• Booking systems – older patients struggling with online-only options
• Signage and letters – abbreviations and directions not always clear
• Wheelchair availability and cold draughts at entrances

People told us these weren’t complaints about care, just things that could make good services even better.

🧭 Our recommendations

We suggested the Trust:

1. Share the positive feedback with staff to recognise their efforts
2. Make appointment letters and signage simpler and consistent
3. Offer clearer non-digital booking options
4. Ensure wheelchairs are available at all entrances
5. Improve heating and comfort near entrances
6. Continue supporting the hospital’s volunteers
7. Review parking machines and space availability

🏥 The Trust’s response

Warrington and Halton Teaching Hospitals NHS Foundation Trust thanked Healthwatch Halton for carrying out the visits and welcomed the findings. The Trust noted the high satisfaction levels and confirmed that its Patient Experience Team will review the recommendations and link them to ongoing improvement work. Updates on actions will be shared through the Patient Experience Sub-Committee from October 2025 onwards, with Healthwatch involved in future feedback.