October to December 2025, Experience of Health and Care Services
This report draws on feedback from 564 local people, collected across the previous 12 months, and reflects how experiences are changing during the period October to December 2025, rather than feedback gathered solely within this quarter
Overall experience and satisfaction
Across the rolling 12-month dataset, overall satisfaction with health and care services in Halton stands at:
- 75% positive
- 24% negative
- 1% neutral
The quarterly view shows a continued upward trend in satisfaction, particularly around quality of care, staff attitude, and involvement, while access to services remains the most consistent area of concern.
What are people telling us?
Quality and staff attitude
Feedback continues to be strongest around:
- Kindness, compassion and professionalism
- Quality of treatment and care
- Feeling listened to and respected
Staff attitude and quality of care remain the most positively rated aspects of people’s experiences across the year
Access to services
Access remains the weakest theme overall.
While the rolling data shows improvement over time, people continue to report difficulties with:
- Booking appointments
- Waiting times
- Telephone access
Quarter-on-quarter trends suggest some reduction in complaints, but access continues to shape many people’s experiences negatively.
Communication and administration
Feedback highlights ongoing concerns around:
- Test results and follow-up communication
- Repeat prescriptions
- Administrative processes
However, trend data shows gradual improvement, indicating that some changes are beginning to have an impact, even though experiences are not yet consistent.
