News and reports

Five things you should expect from home care, domiciliary care or help in the home.

A year ago the Accessible Information Standard came into force. It requires any organisation providing NHS or social care to communicate in a way that everybody can understand. Here's a reminder of what you should expect.

Welcome to our fourth annual report, covering the April 2016 to March 2017

This report is based on 142 responses from residents of Halton receiving domiciliary care services to a survey carried out by Healthwatch Halton between November 2015 and February 2016. The report also includes other feedback gathered from members of the public during the project.

Welcome to our third annual report, covering the April 2015 to March 2016.

Report on our visit to Ferndale Mews Care Home on 06 December 2016

On 8 December 2015 we visited Runcorn Urgent Care Centre and spent the day speaking to patients using the centre.
We arrived at 7.15am and stayed at the UCC until close at 10.00pm.

On 3 December 2015 we visited Widnes Urgent Care Centre and spent the day speaking to patients using the centre.
We arrived at 7.30am and stayed at the UCC until close at 10.00pm.

Welcome to our second annual report, covering the April 2014 to March 2015.

Welcome to our first annual report, covering the April 2013 to March 2014

Report on our visit to Ferndale Court in November 2013

Report on our visit to Ferndale Mews Care Home on 19 November 2013