April - June 2025, Experience of Health and Care Services
This report is based on the experiences of 545 local people.
Overall Satisfaction: Overall satisfaction is at 65% positive, 34% negative and 1% neutral, according to feedback.
Feedback suggests people receive good quality, compassionate treatment and care on the whole, with good levels of involvement. Service access (booking and waiting times) and communication are leading negative topics.
Information, Involvement and Support: Satisfaction is at 72% positive, 27% negative and 1% neutral, comments suggest. This quarter, complaints are down by 15% on communication, by 6% on involvement and by 5% on support.
Quality and Empathy: According to comments, satisfaction is at 84% positive, 15% negative and 1% neutral. Good levels of quality and empathy continue to be reported.
Access to Services: Satisfaction is at 38% positive, 60% negative and 2% neutral. This quarter, complaints are up by 14% on telephone access, by 3% on booking and by 1% on waiting times
