July - Sept 2025, Experience of Health and Care Services
This quarter’s findings are based on the experiences of 492 local people.
Overall Satisfaction
Overall satisfaction stands at 70% positive, 29% negative and 1% neutral, according to feedback.
People continue to report good quality, compassionate treatment and care on the whole, with good levels of involvement.
However, service access (booking and waiting times) and communication remain leading negative topics.
Information, Involvement and Support
Satisfaction is at 72% positive, 27% negative and 1% neutral.
This quarter, complaints are down by 6% on communication and 1% on support, though up by 7% on involvement.
Quality and Empathy
According to comments, satisfaction is at 86% positive, 13% negative and 1% neutral.
Good levels of quality and empathy continue to be reported across most services.
Access to Services
Satisfaction is at 46% positive, 53% negative and 1% neutral.
This quarter, complaints are down by 11% on ability to book appointments, 5% on waiting times, and 1% on telephone access.
