Speaking up for better care - Healthwatch Halton annual report 2025/26
In 2025/2026 we supported more than 12,600 people to have their say and get information about their care.
Reaching out
1,992 people shared their experiences of health and social care services with us, helping to raise awareness of issues and improve care.
10,614 people came to us for clear advice and information on topics such as finding a GP and making an NHS complaint.
Championing your voice
We published 35 reports about the improvements people would like to see in areas like GP's, Children’s Accident and Emergency, care homes and hospital trusts.
Volunteer impact
Our fantastic volunteers have given 26 days to support our work. Thanks to their dedication to improving care, we can better understand what is working and what needs improving in our community.
Taking people’s experiences to decision makers
We ensure that people who can make decisions about services hear about the insights and experiences shared with us. For example, in our local authority area, we take information to Halton Health and Wellbeing Board and the Halton Health and Social Care Policy and Performance Board.
"From April 2025 to March 2026, we have heard from thousands of residents across Halton. Their experiences—both positive and challenging—have shaped our work and helped us highlight the issues that matter most to our community. Whether it is access to GP services, communication within hospitals, or barriers caused by digital exclusion, local people have been at the heart of every conversation we have had with decision-makers.
I am particularly encouraged by the tangible difference this feedback has made. Through our engagement work, Enter and View visits, and collaboration with partners, we have supported improvements in areas such as children’s emergency care, care home environments and patient communication. This demonstrates the power of sharing experiences and the real impact that listening can have on improving services."
Lydia Hughes - Healthwatch Halton Chair
