Why listening is integral to improving the quality of care.
With the NHS turning 75 this week, Louise Ansari, Chief Executive of Healthwatch England, reflects on why listening to users of health and care services is so integral to improving the quality and safety of care.
As the NHS turns 75 this, we should celebrate all the institution does for us and all the fantastic work its 1.2 million workers do to treat and care for us. But, we should also reflect on its challenges and how it needs to change to continue delivering safe, high-quality care for all.
As the NHS turns 75 this, we should celebrate all the institution does for us and all the fantastic work its 1.2 million workers do to treat and care for us. But, we should also reflect on its challenges and how it needs to change to continue delivering safe, high-quality care for all.
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