The views of Cheshire and Merseyside Residents on GP Access - June 2025
A new report from the nine local Healthwatch across Cheshire and Merseyside shares what nearly 7,000 people had to say about trying to see a GP.
Between October 2024 and March 2025, Healthwatch teams worked together to ask local residents about their experiences of booking and attending GP appointments. Over 6,900 people took part.
The nine Healthwatch were commissioned by NHS Cheshire and Merseyside Integrated Care Board to find out how recent changes to GP services are working in real life—and to make sure people’s views help shape how things are improved in future.
What people told us
- 66% of people contacted their GP by phone—but many struggled with long queues and repeated calls.
- Only 41% got a same-day appointment, while over a quarter couldn’t get one at all.
- Online booking systems didn’t work for everyone, especially older people or those without internet access.
- When people did get an appointment, most were happy with the care they received. In fact, 92% were satisfied with how their appointment was delivered.
Many also said reception staff were helpful once they got through, but others felt rushed or not listened to—especially at the first point of contact.
The feedback from this joint project will help the NHS and partners improve access to GP services across the region.
Downloads
File download
C&M GP Access Survey
