Murdishaw Health Centre – Enter and View visit
Healthwatch Halton carried out an Enter and View visit to Murdishaw Surgery as part of our programme of GP practice visits across Halton. During the visit we observed the practice environment, spoke with patients, and gathered feedback about access to appointments, communication and experiences of care.
Overall, patients spoke positively about staff and the care they receive once seen. Feedback also highlighted some ongoing challenges around appointment access and booking systems.
Key highlights
- Patients described staff as friendly, caring and professional
- The practice environment was generally clean and welcoming
- Positive feedback about clinical care once appointments were secured
- Appointment availability and telephone access were raised as concerns by some patients
- Mixed confidence in digital systems, with some patients preferring non-digital options
Practice response
The practice responded to the report, acknowledging the feedback shared by patients and outlining actions already taken or planned to improve access, communication and the patient environment. They also provided clarification on current systems and constraints affecting appointment availability.
Download the full report
You can read the full Murdishaw Health Centre Enter and View report below, including detailed patient feedback, observations, recommendations and the practice’s full response.
File download
Murdishaw HC report
