A GP writes notes at her computer desk.

The New GP Patient Access Charter

From October 2025, GP practices in England will follow a new Patient Access Charter. This sets out what you can expect when contacting your GP, and what your practice expects from you in return.
Two women sit in a hospital waiting area, one with a tablet and the other looking on. Two more people are seated further down the row of chairs, and a healthcare worker is visible walking in the background. Signs on the wall indicate that the area is for a Fracture Clinic.

Staying informed while you wait for care

Waiting for planned medical care or surgery can be frustrating. That’s why you should get regular and accessible updates from your healthcare professionals while you wait.
Woman holding a mobile phone to her ear

When should I use NHS 111?

Learn what the NHS 111 service is for and how you can use it to get the care you need.
female pharmacist holding a tablet computer, standing in front of shelves of medication.

What can the Pharmacy First scheme do for me?

The Pharmacy First scheme enables your local pharmacy to treat some common conditions with prescription-only medicines, without you visiting your GP. Find out everything you need to know.
GP handing a note over to a patient

What is a fit note and how do I get one?

If you're not well and cannot work you may need a fit note for your employer. Find out what a fit note is, when you need one and how to get one.
Man getting a prescription from a male pharmacist at a pharmacy counter

What help can you get to pay for your NHS prescriptions?

With living costs so high many people are living under financial strain, and NHS prescriptions cost more than some people can afford. Find out what help is out there to help you cover the cost of your medication.
Image of a GP talking on the phone at her desk.

What choices do you have at your GP practice?

Healthwatch published new research showing that there are significant gaps between the choices patients want when booking a GP appointment and the ones they are offered. But what choices should you get at your GP practice?
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What choices do you have at your GP practice?

We've published new research showing that there are significant gaps between the choices patients want when booking a GP appointment and the ones they are offered. But what choices should you get at your GP practice?
Entrance to Kingsway Family Hub in Widnes, showing a red-brick building with a sign above the door reading "Kingsway Family Hub" and two banners on either side displaying the Family Hub logo.

Halton Family Hubs: Support for You and Your Family

Halton Family Hubs are friendly, accessible places where families can get face-to-face support and information from a range of services, all in one place. Whether you're expecting a baby, raising a toddler, or supporting a young person, the hubs are here to help.

Family Hubs bring together services from the Council, NHS, and community organisations. They aim to make it easier for families to find the support they need, when they need it.