News and reports

This report summarises what people told us during our Listening Events at St Helens Hospital and Whiston Hospital between August and October 2025. A total of 59 people took part — most of them patients — sharing their views about care, communication, waiting times and hospital facilities.

Healthwatch Halton carried out an Enter & View visit to Ferndale Mews Care Home in Widnes in September 2025. Our team spent time talking with residents, relatives and staff to understand how people are supported and to see what’s working well, as well as where things could be improved.

Our latest report gives a rolling 12-month look at the experiences of local people across Halton, St Helens, Warrington and Whiston Hospitals.
In total, 1,003 people shared their views between October 2024 and September 2025.
Each quarter we’ll be able to show how satisfaction levels move up or down — giving a clearer picture of how people’s experiences change over time.

Welcome to our latest GP Experience Report. Each quarter, we look at what local people tell us about their experiences of GP services in Halton.
This report is based on the experiences of 559 local people who shared feedback with Healthwatch Halton over the past year.

Welcome to our latest quarterly report. This report looks at trends in the feedback we receive from the public each quarter.
This quarter’s findings are based on the experiences of 492 local people.

Over the first half of 2025 we spoke with 95 patients and visitors at Halton Hospital as part of our regular Listening Events. These sessions give people the chance to tell us what’s working well and what could be better across hospital services.

This report looks at what patients and visitors told us about their experiences at Warrington Hospital between January and July 2025.

Between May and July 2025, Healthwatch Halton spoke with 58 people at St Helens Hospital to hear about their experiences of care.

Between January and July 2025, Healthwatch Halton spoke with 101 people at Whiston Hospital to hear about their experiences of care.

Between October 2024 and March 2025, Healthwatch Halton asked people across the borough to share their experiences of accessing GP services.

A new report from the nine local Healthwatch across Cheshire and Merseyside shares what nearly 7,000 people had to say about trying to see a GP.

Healthwatch Halton visited St Luke’s Care Home on 6 March 2025 as part of our regular Enter & View programme, where we speak with residents and staff, observe care being provided, and review the environment.